Course Template

Workplaces often feature energy-sapping extremes. Negative Nelly is risk-obsessed, always highlighting flaws, past disappointments, and anxieties. Know-it-all Norman is driven by insecurity, craving recognition and constantly asserting knowledge. Both create tension, stall ideas, and frustrate teams. The tactics we propose to solve Nelly’s dilemma allow her to channel her caution without letting it stall progress. For Norman, our solutions help turn his detail focus into an asset rather than a drain. The message: difficult colleagues aren’t to be eliminated—they’re to be managed constructively. By combining empathy with structure, you can transform frustration into teamwork.